• Marketing Transformation

    Summercall can assess marketing opportunities & design and manage marketing strategy including GDPR readiness

  • Business Design

    Summercall can design and deliver marketing operating models, process design and Lean Six Sigma improvements

  • Data Science

    Summercall can help you understand who your most valuable customers are through analytics, MI and dashboards.

  • Solutions as a Service

    Summercall can manage your customer data and inbound & outbound customer interaction.

  • Customer Transformation

    Summercall can develop customer strategy and design customer journeys and interactions.

About us

Established in 2003, Summercall are a customer management company specialising in CRM, Marketing Operating Model design, Customer Retention and Database Marketing solutions. We have a passion for understanding the customer DNA and translating that into deliverable business solutions.

Recent clients include Prudential, Apex Hotels, The Hotel Collection, Gleneagles Hotel, Redefine BDL, Jupiter Hotels and Trump Turnberry. Summercall have also worked for VisitBritain, Lloyds Banking Group, Royal Bank of Scotland and Aegon through an association with Optima Partners.

We work with organisations to deliver customer insight and intelligence to enable cross selling and upselling activity, customer loyalty and retention, proposition development and also more effective customer acquisition.

Managing Director Grant Denholm has 30 years database marketing experience and is a certified Lean Six Sigma practitioner. Grant is also an Associate Director for Optima Partners, a London-based management consultancy specialising in customer marketing transformation and an Associate with Swiss-based Strategic Hotel Consulting.

SERVICES

PHILOSOPHY

The Summercall philosophy is that the customer is at the heart of any successful organisation and our starting point for any project is to interrogate the customer data to fully understand the different purchasing behaviours and patterns across the base.

PROCESS

This approach to marketing draws on data mining, analysis and segmentation techniques and applies the resulting insight to define a client's customer acquisition, retention or CRM strategy.

Typical projects include writing and delivering CRM strategy, customised segmentation, customer contact strategy, customer journey analysis, GDPR marketing readiness and building and managing customer databases.

Recent examples have included:

> Project managing a major GDPR marketing readiness programme for a leading UK Life company

> In depth data analysis and CRM strategy for a 5 star resort hotel

> End to End Global Campaign Process design for major tourism organisation